LOCAL SINCE 2002 | GIFT BASKET DELIVERY ACROSS VANCOUVER & METRO VANCOUVER | ORDER BY 11 AM PT TO SHIP SAME DAY
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Shipping policy

Last updated: August 6, 2026

This Shipping and Delivery Policy explains the delivery methods, service areas, processing times, delivery limitations and customer responsibilities that apply to orders placed with Basket Revolution Gifts Ltd. It forms part of our Terms of Service.

1. Delivery Methods and Service Areas

Basket Revolution offers local hand delivery and third-party courier shipping, depending on the destination, product type, requested date and service availability.

Local hand delivery may be available in Maple Ridge, Pitt Meadows, Port Coquitlam, East Coquitlam, Walnut Grove and North Surrey/Guildford. Availability depends on the product, requested date, routing and delivery volume.

During selected holiday periods, we may temporarily offer expanded hand-delivery areas. Expanded holiday service is subject to availability and confirmation.

For other eligible addresses in Metro Vancouver, British Columbia and the rest of Canada, orders may be shipped using third-party carriers such as Canada Post, FedEx, UPS, Purolator or Canpar. Basket Revolution selects the carrier based on the destination, package requirements and service purchased.

Not every product is eligible for every destination or delivery method. Available delivery options are displayed at checkout or confirmed in a written quotation.

Orders placed through our online store are currently delivered within Canada only. We do not offer standard checkout shipping to the United States or other international destinations. U.S. or international corporate gifting may be considered only by prior written arrangement and separate quotation.

Certain products, including gifts containing liquor, perishable goods and fragile items, may be available only within specified delivery areas.

2. Same-Day Delivery and Order Processing

Same-day hand delivery may be available for eligible addresses in Maple Ridge and Pitt Meadows, for eligible products ordered before 11:00 AM Pacific Time, Monday to Friday.

Same-day service is subject to product availability, routing, order review and delivery capacity. It is not guaranteed until Basket Revolution has reviewed and accepted the delivery request.

During non-peak periods, we generally aim to prepare and dispatch eligible orders within one business day.

During Christmas, Mother’s Day and other peak periods, preparation may require one to two business days. Customized, corporate and volume orders may require additional processing time.

Orders placed during weekends or statutory holidays are normally reviewed on the next business day. Orders may be placed online at any time.

3. Requested Delivery Dates and Courier Transit Times

A requested or selected delivery date is a good-faith delivery target, not a guaranteed appointment or delivery time, unless Basket Revolution expressly provides a written delivery guarantee.

Routing, traffic, weather, building access, recipient availability, courier operations, service disruptions, peak-season volume and other circumstances outside our reasonable control may affect delivery.

For Metro Vancouver destinations outside our immediate hand-delivery area, next-business-day or later delivery is generally the most reliable option.

Courier transit times vary according to the destination, selected service, carrier, weather, seasonal volume and other circumstances beyond our control. Any transit estimate displayed at checkout, provided in an order confirmation or shown through carrier tracking is an estimate only and is not a guaranteed delivery date.

Remote and rural destinations may require additional transit time.

We recommend ordering early for birthdays, anniversaries, sympathy gifts, corporate events and other time-sensitive occasions.

4. Delivery and Shipping Charges

Available delivery services and applicable charges are displayed at checkout or provided in a written quotation.

Delivery charges depend on the destination, package dimensions and weight, product requirements and selected service level. The delivery charge shown and accepted during checkout or in our written quotation applies to the order, subject to any necessary adjustment described in our Terms of Service.

If our review identifies an incorrect delivery charge, remote-area surcharge or other delivery cost that could not reasonably have been determined before checkout, we may place the order on hold and contact the purchaser to approve a revised charge or delivery arrangement.

We will not charge an additional amount without the purchaser’s authorization.

If the required adjustment is not approved, we may cancel the order or the affected portion of a corporate or multiple-delivery order and refund all amounts paid for the cancelled portion.

5. Address and Contact Information

The purchaser is responsible for providing:

  • the recipient’s complete name and delivery address;

  • unit, suite, buzzer, concierge or access information;

  • a current recipient telephone number;

  • the purchaser’s current telephone number and email address; and

  • any relevant business hours or delivery instructions.

Address corrections and changes must be requested as soon as possible. We cannot guarantee that a change can be completed after preparation, delivery scheduling or dispatch has begun.

Basket Revolution is not responsible for a failed or delayed delivery caused by incomplete, inaccurate or outdated information supplied by the purchaser.

6. Recipient Availability, Delivery Completion, Notifications and Tracking

For local hand delivery, we may attempt to contact the purchaser or recipient if access or recipient availability becomes an issue. Contact is not guaranteed, particularly during peak periods.

For courier shipments, the carrier ordinarily manages delivery notices, delivery attempts, tracking, pickup locations, access decisions and redirection. Basket Revolution does not normally contact the recipient before a courier delivery.

Delivery is considered complete when the gift is:

  • handed to the recipient or another person reasonably authorized to accept it at the address;

  • accepted by a concierge, reception desk, mailroom or similar location; or

  • recorded as delivered by the driver or carrier in accordance with the selected delivery service.

The purchaser receives an automatic email notification when an order has been shipped, released for delivery or completed by local hand delivery, using the email address provided with the order.

For courier shipments, the notification displays the available shipping information and, where provided by the carrier, a tracking number or direct tracking link. The purchaser can review the delivery information submitted with the order and follow the shipment’s progress.

For local hand deliveries, an automatic confirmation is sent after delivery has been completed. The confirmation generally records the delivered status and, where entered, the approximate delivery time.

The purchaser should review these notifications promptly and contact Basket Revolution if any information appears incorrect. Once an order has been dispatched or delivered, address corrections, redirection or other changes may not be possible.

Tracking events and estimated delivery times are supplied by the carrier and may not update in real time. Automated notifications, tracking information and recorded delivery times document the order status but do not guarantee a specific courier transit time or delivery appointment.

Basket Revolution will provide reasonable assistance with a carrier inquiry or claim where appropriate.

7. Safe Drop

For gifts that do not contain liquor, a driver or carrier may leave the order in a location they consider reasonably safe and suitable.

Safe-drop decisions depend on weather, building access, product type, security conditions and carrier procedures.

Perishable, fragile, temperature-sensitive or high-value gifts may not be eligible for unattended delivery.

After a driver or carrier records a safe-drop delivery as complete, the purchaser and recipient are responsible for promptly collecting the gift and storing it appropriately.

Basket Revolution is not responsible for theft, loss, weather exposure or deterioration occurring after completed delivery, except where applicable law provides otherwise.

8. Unsuccessful Delivery, Redelivery and Return

If delivery cannot be completed because of an incorrect or incomplete address, denied access, recipient refusal or absence, unavailable identification or another circumstance outside our reasonable control, the order may be held, redirected, returned or scheduled for redelivery where possible.

The purchaser is responsible for reasonable actual address-correction, carrier, return, redelivery, replacement and non-recoverable product costs resulting from the failed delivery.

Basket Revolution does not impose a fixed address-correction or redelivery fee unless it has been disclosed and approved. Charges imposed by a carrier or other delivery provider may still apply.

Redelivery and redirection are subject to carrier availability, product condition and operational capacity and are not guaranteed.

Perishable products may need to be replaced before another delivery attempt. Any applicable refund may be reduced by reasonable non-recoverable costs, to the extent permitted by law.

9. Perishable, Fragile and Temperature-Sensitive Products

Fresh fruit, baked goods, flowers and other perishable or temperature-sensitive products are available only within eligible local delivery areas stated on the product page or confirmed by Basket Revolution.

Fragile gifts may also be restricted to a smaller local delivery radius. We may decline a shipping method or destination that we consider unsuitable for the product.

Products approved for courier transportation are packed with care using protective materials appropriate to the product and selected shipping method.

Because parcels are handled by independent carriers after dispatch, packaging cannot eliminate every risk of movement, delay, temperature exposure or damage during transit.

After completed delivery, the purchaser and recipient are responsible for prompt collection, refrigeration, storage and appropriate handling of the products.

Any visible damage or missing items must be reported in accordance with the claims procedure below.

10. Gifts Containing Liquor

Liquor is available only as an eligible addition to a non-liquor gift delivered within British Columbia. Liquor cannot be purchased as a stand-alone product through Basket Revolution, and we do not ship liquor outside British Columbia.

The customer’s order or request must be received before Basket Revolution purchases the liquor from an authorized British Columbia retailer.

The applicable liquor purchase price and our $10 liquor purchasing and delivery service fee will be disclosed and itemized as required.

The purchaser and the person accepting delivery must be at least 19 years old. The person accepting delivery must not be intoxicated and must be prepared to provide two pieces of acceptable identification when requested or required.

Liquor will not be left unattended or safe-dropped.

Basket Revolution, its driver or an approved delivery provider may refuse or postpone delivery if age, identification, sobriety, location, timing or safety requirements are not satisfied.

Failed liquor deliveries are subject to the unsuccessful-delivery provisions above and to the liquor provisions in our Terms of Service.

11. Damage, Missing Items and Delivery Claims

The gift should be inspected promptly after delivery.

Visible shipping damage, missing items or incorrect items must be reported to sales@basketrevolution.com within 48 hours after recorded delivery so that we can investigate the matter and, where applicable, submit a timely carrier claim.

Please include:

  • the order number;

  • a description of the issue;

  • clear photographs of the complete gift;

  • photographs of the affected products; and

  • photographs of all shipping cartons and packaging.

The products, shipping cartons and packaging must be kept until our review is complete.

Other defects or concerns must be reported promptly after they are discovered.

Claims and available remedies are governed by our Return, Refund and Cancellation Policy and our Terms of Service. This reporting procedure does not limit any rights that cannot lawfully be excluded.

12. Corporate, Volume and Multiple-Address Orders

Corporate, volume and multiple-address orders may require additional processing time, delivery coordination and a written quotation.

For orders going to multiple recipients or delivery addresses, please download and complete our Corporate Order Template and email the completed spreadsheet to sales@basketrevolution.com.

The spreadsheet should include the recipient’s name, complete delivery address, telephone number, selected gift, card message, requested delivery date and any relevant delivery instructions.

The purchaser is responsible for reviewing the spreadsheet and confirming that all recipient, address and message information is complete and accurate.

Basket Revolution will review the submitted information and confirm product availability, delivery arrangements, applicable charges, processing timelines and billing requirements.

Preparation and delivery scheduling begin after we have received the final approved spreadsheet and any required payment or deposit. Changes submitted after approval may result in additional processing time, delivery charges or other reasonable costs.

For multiple gifts delivered together to one location, please contact us before placing the order so that we can confirm packaging, delivery and receiving arrangements.

13. No Regular Pickup or Walk-In Shopping

Basket Revolution is an online gift business operating from a private production studio.

We do not offer walk-in shopping or regular customer pickup.

Any pickup exception for a corporate or volume order must be agreed with Basket Revolution in advance.

14. Contact and Business Hours

For delivery questions, address corrections, corporate orders or special requests, contact:

Basket Revolution Gifts Ltd.

Email: sales@basketrevolution.com
Text and WhatsApp: +1 778-802-4078
Calls: +1 604-514-8315
Website: basketrevolution.com

For the fastest and most reliable response, please email us.

Business hours:

Monday to Friday: 9:00 AM–5:00 PM Pacific Time
Saturday, Sunday and statutory holidays: Closed

Orders may be placed online 24 hours a day. Messages received outside business hours are normally reviewed on the next business day