Last Updated Aug 6, 2026

These Terms and Conditions govern your use of basketrevolution.com and all orders placed with Basket Revolution Gifts Ltd. By accessing the website, placing an order or using our services, you agree to these Terms and to the policies referenced below. If you do not agree, do not use the website or place an order.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. The Contract and Our Business

In these Terms, “Basket Revolution,” “we,” “us” and “our” mean Basket Revolution Gifts Ltd.; “you” means the website user or purchaser; and “recipient” means the person designated to receive a gift. Basket Revolution is an online gift business operating from a private production studio. We do not offer walk-in shopping or customer pickup unless we have a specific agreement.

The applicable product page, information shown at checkout, order confirmation, Shipping and Delivery Policy, Return, Refund and Cancellation Policy, Privacy Policy and these Terms together form the contract for an order. A written quotation or agreement issued by Basket Revolution controls over these Terms only where it expressly says so.

You must be at least the age of majority in your province or territory to place an order. You are responsible for providing complete and accurate purchaser, billing, recipient, address, access, telephone, delivery-date and gift-message information. If you provide another person’s information, you confirm that you are authorized to provide it for the order.

2. Orders and Our Right to Review, Hold or Cancel

Submitting an order and receiving an automated order confirmation means that we have received your order and, where applicable, a payment authorization. It does not guarantee product availability, the requested delivery date, the accuracy of delivery charges, or final fulfilment. Every order remains subject to our review of product availability, pricing, payment, delivery area and method, shipping charges, requested delivery date, recipient information, operational capacity, and legal or regulatory requirements.

If our review identifies an unavailable product, pricing or delivery-charge error, missing or inaccurate information, payment failure, suspected fraud or unauthorized resale, capacity limitation, unsafe or impracticable delivery, or another legal, regulatory or operational issue, we may place the order on hold, request clarification, limit quantities, propose a substitution or revised delivery arrangement, obtain your approval for an additional charge, or decline or cancel all or part of the order. We will not charge an additional amount without your authorization. If you do not approve a required change within the time reasonably available, or if we determine that the order cannot be fulfilled safely, legally or practicably, we may cancel the affected portion and refund the amount paid for it.

You must review the order confirmation promptly and notify us of any error. We are not responsible for an error that was supplied or approved by you once procurement, preparation, personalization or delivery has begun. Where an issue results from inaccurate information or a change requested by you after processing has begun, you remain responsible for reasonable non-recoverable costs as provided in these Terms.

3. Products, Images, Availability and Substitutions

Our gifts are assembled by hand. Photographs are illustrative; screens, lighting, seasonal supply, packaging changes and natural product variation may cause differences in colour, size, arrangement or appearance. Props not listed in the product description are not included. Product descriptions, prices and availability may change before an order is accepted.

If an item, container, ribbon, flavour, colour or presentation element is unavailable, we may substitute a reasonably comparable item of equal or greater retail value while preserving the gift’s overall theme and quality. We will use our professional judgment. We may contact you when a substitution would materially alter the gift, but advance contact is not guaranteed, particularly during peak periods or where it would jeopardize the requested delivery date.

A reasonable substitution, minor presentation difference or subjective preference is not a defect and does not by itself entitle the purchaser to a refund.

4. Prices, Payment, Taxes and Errors

Unless stated otherwise, all prices are in Canadian dollars. Applicable taxes, delivery charges and disclosed service fees are added at checkout or stated in our written quotation. You authorize us and our payment providers to charge the approved total. Fulfilment may be suspended until payment is successfully authorized.

We may correct a genuine pricing, calculation or description error before fulfilment. If the correction materially increases the approved total, we will request your approval; if you do not approve it, we may cancel and refund the affected portion of the order.

5. Liquor Delivery Service

Basket Revolution offers customers the option to add liquor to eligible gift orders for delivery within British Columbia, in accordance with applicable British Columbia liquor laws and policies. We do not ship liquor outside British Columbia. Liquor is purchased for the specific customer order from an authorized British Columbia liquor retailer after the order is received; we do not maintain liquor inventory in anticipation of orders.

The liquor component is charged at the price paid to the authorized retailer. A separate $10 liquor purchasing and delivery service charge applies, in addition to any other delivery charge disclosed for the order. 

By ordering liquor, you represent that you are at least 19 years old and that a person aged 19 or older will be available to accept delivery. The recipient must not be intoxicated and must provide acceptable proof of age when requested, including two pieces of identification where required. The recipient must not be intoxicated and must provide acceptable proof of age when requested, including two pieces of identification where required. Liquor will not be left unattended or safe-dropped. Basket Revolution, its driver or the carrier may refuse delivery if the age, identification, sobriety, location, timing or safety requirements are not satisfied.

If liquor delivery fails because information was inaccurate, no eligible recipient was available, identification was refused or another purchaser or recipient requirement was not met, you are responsible for reasonable actual carrier, return, redelivery and non-recoverable product costs. Any refund may be reduced by those costs to the extent permitted by law.

6. Delivery

Available service areas, delivery methods, fees and dates are those shown on the website, at checkout or in a written quotation. Local hand delivery is generally offered Monday to Friday. Same-day service is available only for eligible local addresses, orders received before the published cut-off, and when our capacity and product availability permit. Weekend or statutory-holiday service applies only when expressly offered.

A requested delivery date is a good-faith target, not a guaranteed appointment or time window, unless we expressly confirm a guarantee in writing. Routing, traffic, weather, building access, recipient availability, courier operations, peak-volume periods and events outside our control may affect delivery. Courier estimates and tracking events are controlled by the carrier.

Delivery is complete when the gift is handed to the recipient or another person reasonably authorized at the address, or when the driver or carrier records delivery at the address in accordance with the selected service. For non-alcohol gifts, safe drop is entirely at the driver’s or carrier’s discretion based on location, weather, building rules and product suitability. Perishable, fragile, temperature-sensitive or high-value gifts may not be left unattended.

We may attempt to contact the purchaser or recipient when a local delivery problem occurs, but contact is not guaranteed, particularly during peak periods. For courier shipments, the carrier ordinarily manages notices, access, attempts, pickup locations and redirection. If delivery fails because of an incorrect or incomplete address, denied access, recipient refusal or absence, or another circumstance outside our control, you are responsible for reasonable actual correction, return, redelivery, replacement and product costs. Any redelivery or redirection is subject to availability and is not guaranteed.

Fresh, baked, floral, fragile and other perishable or temperature-sensitive gifts are restricted to the service areas stated on their product pages. After completed delivery, the purchaser and recipient are responsible for prompt collection, refrigeration, storage and appropriate handling.

7. Changes, Cancellations and Returns

Send a change or cancellation request to sales@basketrevolution.com as soon as possible and preferably within 24 hours of placing the order. No request is accepted until we confirm it in writing. We do not guarantee changes or cancellations after procurement, preparation, personalization, production, delivery scheduling or dispatch has begun.

Where we approve a cancellation before processing, we will normally issue a full refund. After processing begins, any refund may be reduced by reasonable non-recoverable product, liquor, personalization, labour, carrier or third-party costs. Customized, personalized, perishable and consumable gifts are final sale once work or procurement has begun, except where the law requires otherwise. We do not accept change-of-mind returns unless we agree in writing.

8. Claims and Remedies

Inspect the gift promptly. Report a missing, incorrect, damaged or defective item within 48 hours after recorded delivery to sales@basketrevolution.com. Include the order number, a description of the issue, and clear photographs of the complete gift, affected items and all shipping cartons and packaging. Keep the products and packaging until we complete our review. A delayed or incomplete report may prevent us from verifying the cause or obtaining a carrier remedy.

After reviewing a valid claim, Basket Revolution may provide the remedy it considers appropriate to the circumstances, including replacing an affected item, arranging redelivery, issuing store credit, or providing a partial or full refund. Product availability, the nature and extent of the problem, delivery feasibility and applicable law will determine the remedy.

9. Dietary Information and Allergens

We may try to accommodate dietary preferences, but we do not operate an allergen-free facility and do not guarantee the absence of allergens or cross-contact. Manufacturers control ingredients and warnings, which may change without notice. The purchaser and recipient must review product labels before consumption and notify us before ordering if a dietary requirement is material. We may decline a request we cannot safely or reliably fulfil.

10. Corporate, Volume and Custom Orders

Corporate, volume, branded and custom orders require our written quotation and are subject to capacity, availability, deadlines and approvals. Unless the quotation states otherwise, a 50% deposit is required before design, procurement, customization or production begins, and the balance is due before delivery. A quotation does not reserve products or production capacity until the required deposit is received.

Once work or procurement begins, the deposit is non-refundable to the extent of work completed and reasonable non-recoverable commitments and costs. The purchaser is responsible for timely and accurate recipient data, artwork, trademarks, delivery instructions and approvals. Changes, late approvals or incomplete information may increase costs, require substitutions or move delivery dates. The purchaser confirms it has the right to provide all supplied artwork, personal information and instructions.

11. Website Use, Intellectual Property and Customer Conduct

All website content, including text, photographs, graphics, product concepts, branding and layout, is owned by or licensed to Basket Revolution and is protected by law. You may use it only for lawful purchasing and information. Without our written permission, you may not copy, scrape, reproduce, resell or commercially exploit our content; disrupt website operation or security; submit false information; impersonate another person; misuse promotions; or initiate an improper or fraudulent payment dispute or chargeback.

You are responsible for losses, claims and reasonable costs arising from your unlawful use of the website, your breach of these Terms, inaccurate information supplied by you, or content and instructions you provide, to the extent permitted by law.

12. Third-Party Services and Events Outside Our Control

We use independent providers such as Shopify, payment processors, mapping services, suppliers and delivery carriers. Their systems and services may be subject to separate terms and operational limits. We remain responsible for our own legal obligations, but we do not control an independent provider’s website, network, content, routing or operating decisions.

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, wildfire, flood, road closure, labour disruption, carrier or supplier interruption, government action, public-health emergency, utility failure, network outage or similar event. We may suspend, reschedule, substitute or cancel affected performance and will provide a practical alternative or applicable refund where reasonably available.

13. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the website is provided on an “as available” basis, and we do not guarantee uninterrupted, secure or error-free access. Basket Revolution is not liable for indirect, incidental, special, consequential or punitive losses, including lost profit, revenue, opportunity or data, arising from the website or an order.

To the fullest extent permitted by law, Basket Revolution’s total liability arising from an affected order will not exceed the amount paid to us for that order. Nothing in these Terms excludes, restricts or modifies a right, protection, warranty or remedy that cannot lawfully be excluded, restricted or modified.

14. Privacy, General Terms and Contact

Our Privacy Policy governs personal information. We may send transactional emails, calls or messages reasonably required to verify, prepare, deliver or support an order. Marketing communications are sent only as permitted by law.

These Terms and each order are governed by the laws of British Columbia and the applicable federal laws of Canada. If a provision is unenforceable, it will be limited or removed only as necessary and the remaining provisions continue. Our failure to enforce a provision is not a waiver. You may not transfer your rights or obligations without our written consent. We may transfer ours as part of a sale, reorganization or transfer of the business, subject to law.

We may update these Terms by posting a revised version and changing the “Last updated” date. The version in effect when an order is placed governs that order unless the law requires otherwise or both parties agree in writing.

Questions, order changes, cancellation requests and claims: Basket Revolution Gifts Ltd.  |  basketrevolution.com  |  sales@basketrevolution.com