Shipping Fees and Policy

From 2002 we deliver all over Canada

Hand-Delivery Available only for Maple Ridge radius -- rest of Metro Vancouver, the province and Canada by courier 

UPDATE COVID-19

Our Team is closely  following the sanitation and social distancing rules set-up by the British Columbia Centre for Disease Control, and are supported and able to self-isolate at the first sign of any flu symptoms.

At the same time, we are working hard to connect families around the world with their loved ones, their co-workers or business partners,  delivering care packages including essentials, fresh fruits, baked goods and gourmet snacks.

 DELIVERY SPECIFICS

Our office accommodate your requests for specific delivery dates, you can place the order now and have it delivered later - just mention your preferred date of delivery at the checkout and choose the correspondent shipping service.

 During non-peak seasons,  you may expect your gift order to be shipped within 24 hours of receipt of your order.

During the peak season, like Christmas, Mother's or Father's Day etc., orders are processed within 1-2 business days -  not including the date your order was placed-  *plus* transit time.  We guarantee our 1-2 business day production lead time mentioned above but actual transit times may be subject to occasional COVID-related delays or recent extreme flood and landslides in our province, and therefore cannot be guaranteed.

For gift orders of a time-sensitive nature such as birthdays, anniversaries, weddings, funerals or special occasions we highly recommend placing the order early and choosing correctly the priority service desired.

As you may know, Vancouver has the highest prices at the pump in Canada!

We are working hard to find you the best combination of delivery options and pricing, offering primarily hand-delivery options, combined with FedEx and Canada Post courier delivery. 

For a smooth delivery here are a few ideas to consider:

For the residential deliveries, kindly provide as many details as possible - is there a concierge on site? what is the buzzer number?  a cell number is instrumental to contact your recipient so please leave us the phone number of your recipient, and your phone number .

Delivery time and cost varies depending on the weight/size of the package and the destination, and it will be calculated at checkout with the Canada Post Rates.

Generally you would expect the following rates at the checkout:

Delivery Times and Fees for Greater Vancouver:

*) End of the day for delivery is 5:00 p.m. Pacific Time for business addresses and 8:00 p.m. Pacific Time for residential addresses.  You will get an email with updates on the status of the order and the approximate time of delivery as soon as the delivery was made or at the end of the business day.

Fragile and perishable items as baked goods or flowers are delivered only in Maple Ridge, Pitt Meadows and close proximity, as they cannot be shipped by courier to  Vancouver, rest of the province and Canada.

If the recipient is not available to receive the delivery, our courier will leave a call tag advising that an attempt was made. The driver may also release the gift in a safe drop area if he deems the area safe such as a backyard or doorway if accessible.

If the area is not deemed safe, then the carrier will make two more delivery attempts. If unsuccessful at this point, the gift parcel will be returned to our facility and additional return shipping fees will apply.

We update periodically the status of your shipped orders, so please check the status of your order online or email us at sales@basketrevolution.com for any updates on the deliveries.

For bulk orders and more gifts delivered at the same address please inquire about our special pricing.

SATURDAY DELIVERIES:

We do not offer a weekend service at this point in time, if not mentioned otherwise (for special events, like Mother's Day etc.).

ALCOHOL GIFT BASKETS DELIVERIES:

As per the BC Liquor Control and Licensing Act, Basket Revolution Gifts may offer customers the option to add liquor to their gift baskets, hampers and boxes.  By placing your request for liquor to be added to your gift order, you certify under penalty of law that you and the intended recipients are at least 19 years old. 

Also, to ensure the alcohol gift delivery please choose at the checkout the adult signature option, when choosing the shipping method.

When proof of age is required, the customer must show two pieces of identification at the time of delivery. One of those pieces must be a government-issued identification card such as a driver's license with photo, name and birth date. The other piece must contain the person's name along with a signature or picture.
As the company is not permitted to store any alcohol on the premises, the company will purchase liquor on your behalf. Liquor prices will be charged at liquor store pricing plus a $10.00 pick up fee.

PICK - UP OPTION:

The pick-up option is cancelled until the situation of Covid-19 is normalized. We will consider in the future if we can introduce a pick-up option for the Maple Ridge Studio.

CONTACT:

For any Questions regarding our shipping and handling terms, do not hesitate to contact the office for further information at email sales@basketrevolution.com,  or message us on Facebook and Whatsapp.

OFFICE HOURS (PACIFIC STANDARD TIME):

MONDAY TO FRIDAY 9:00 AM-5:00 PM

SATURDAY AND SUNDAY: OFFICE CLOSED.

ORDERS ONLINE: 24/7days/week