Canadian Gifts with European Flair * All Prices in CAD
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Shipping Fees and Policy

From 2002 we deliver all over Canada

Hand-Delivery Available for Vancouver, Suburbs and Fraser Valley

Our office accommodate your requests for specific delivery dates, you can place the order now and have it deliver later - just mention your preferred date of delivery at the checkout and choose the correspondent shipping priority.

 During non-peak seasons,  you may expect your gift order to be shipped within 24 hours of receipt of your order.

*)  During peak periods such as Christmas, Valentine's Day, Easter, Mother's Day, Father's Day, Christmas etc. please allow 1-2 additional business days for processing and preparation of your gift order(s). 

For gift orders of a time-sensitive nature such as birthdays, anniversaries, weddings, funerals or special occasions we highly recommend placing the order early and choosing at least the "priority" term  of delivery.

As you may know, Vancouver has the highest prices at the pump in Canada!

We are working hard to find you the best combination of delivery options and pricing, offering primarily hand-delivery options, combined with FedEx and Canada Post courier delivery. 

For a smooth delivery here are a few ideas to consider:

For the residential deliveries, kindly provide as many details as possible - is there a concierge on site? what is the buzzer number?  a cell number is instrumental to contact your recipient and agree on the estimated time of delivery so please leave us the phone number of your recipient, together with your phone number (specify if you do not want us to contact the recipient - but this option would not work for residential addresses, where we need to contact them in advance).

Finally for the university and hospital deliveries: we generally hand-deliver, as not all universities & hospitals have concierge services and we need to locate the ward or the building where your recipient is located.  Even tough the amount of time and cost of the delivery service is higher than the residential or business delivery we keep the same delivery prices.  We are here to help families and people connect and we diligently delivered countless gifts to UBC (University of British Columbia), SFU (Simon Fraser University),  BC Children Hospital Foundation, BC Children Hospital, St. Paul Hospital, Vancouver General Hospital, Burnaby Hospital, Royal Columbian Hospital New Westminster, Eagle Ridge Hospital Port Moody and Ridge Meadows Hospital Maple Ridge.

Delivery time and cost varies depending on the weight/size of the package and the destination, and it will be calculated at checkout with the Canada Post Rates.

Fragile and perishable items as baked goods and flowers are delivered only in Vancouver and Lower Mainland, as they cannot be shipped by courier to the Vancouver Island, rest of BC and Canada.

If the recipient is not available to receive the delivery, our courier will leave a call tag advising that an attempt was made. The driver may also release the gift in a safe drop area if he deems the area safe such as a backyard or doorway if accessible.

If the area is not deemed safe, then the carrier will make two more delivery attempts. If unsuccessful at this point, the gift parcel will be returned to our facility and additional return shipping fees will apply.

We update periodically the status of your shipped orders, so please check the status of your order online or email us at sales@basketrevolution.com for any updates on the deliveries.

For bulk orders and more gifts delivered at the same address please inquire about our special pricing.

URGENT and NEXT DAY DELIVERIES:

We do not offer these services during the holiday season.

WEEKEND AND PUBLIC HOLIDAY DELIVERIES:

If your recipient is located within our personal delivery area of Vancouver, North and West Vancouver, Burnaby, Port Moody, Coquitlam, Port Coquitlam, Pitt Meadows, Maple Ridge, Mission, Langley, Surrey, New Westminster, Delta and Richmond, we can arrange a Saturday or Sunday delivery, please choose the Weekend delivery option from the drop-down menu. For Sunday deliveries - the office is closed but pre-booked deliveries ( you can place the order until Saturday @ 11:59 pm Pacific time) are taking place.

ALCOHOL GIFT BASKETS DELIVERIES:

As per the BC Liquor Control and Licensing Act, Basket Revolution Gifts may offer customers the option to add liquor to their gift baskets, hampers and boxes.  By placing your request for liquor to be added to your gift order, you certify under penalty of law that you and the intended recipients are at least 19 years old. 

Also, to ensure the alcohol gift delivery please choose at the checkout the adult signature option, when choosing the shipping method.

When proof of age is required, the customer must show two pieces of identification at the time of delivery. One of those pieces must be a government-issued identification card such as a driver's license with photo, name and birth date. The other piece must contain the person's name along with a signature or picture.
As the company is not permitted to store any alcohol on the premises, the company will purchase liquor on your behalf. Liquor prices will be charged at liquor store pricing plus a $5 pick up fee.

PICK - UP OPTION:

We can arrange pick-up, only on appointment basis at our studio location, in downtown Maple Ridge, 22416 Dewdney Trunk Road.  Please place the order online and mention the preferred pick up date - we will confirm the availability, time and date of the pick -up.

 

CONTACT:

For any Questions regarding our shipping and handling terms, do not hesitate to call the office for further information at 1 (866) 225 - 8024, message us on Facebook or email sales@basketrevolution.com.

 

OFFICE HOURS (PACIFIC STANDARD TIME):

MONDAY TO FRIDAY 9:00 AM-6:00 PM, SATURDAY: 10:00 AM-4:00 PM.

SUNDAY: OFFICE CLOSED, BUT PRE-ORDERED WEEKEND DELIVERIES ARE TAKING PLACE.