Refund, Return & Cancellation Policy

Last updated: August 6, 2026

This Refund, Return & Cancellation Policy applies to purchases made from Basket Revolution Gifts Ltd. through basketrevolution.com, by email, or through an approved corporate quotation. It should be read together with our Terms of Service and Shipping & Delivery Policy.

In this Policy, the purchaser is the person or organization that places and pays for the order. The recipient is the person receiving the gift.

1. Order Cancellations and Changes

Please review all product, greeting message, delivery date, recipient, address and contact information carefully before submitting an order.

Cancellation or change requests must be sent to us as soon as possible, preferably within 24 hours after the order is placed. A request is not approved unless Basket Revolution confirms the cancellation or change in writing.

Because orders may enter procurement, preparation or scheduling shortly after they are received, cancellations and changes are not guaranteed. Once we have begun purchasing products, preparing or assembling the gift, personalizing materials, coordinating delivery, or otherwise incurring costs for the order, we may:

• decline the requested cancellation or change; or

• approve it subject to deduction of reasonable, non-recoverable costs already incurred.

Orders that have been dispatched or delivered cannot be cancelled. Orders placed with short notice, during peak seasons, or for custom, corporate or volume programs may enter preparation immediately.

If Basket Revolution is unable to fulfil an order and elects to cancel it, we will refund the amount paid for the portion of the order that will not be supplied.

2. Final Sale and Change-of-Mind Returns

Our gifts are assembled or prepared for specific orders and frequently contain food, beverages, perishable products, seasonal products or personalized components. For health, safety and resale reasons, completed or delivered gift baskets and gift boxes are final sale and cannot be returned because of:

• a change of mind or change of plans;

• personal taste or subjective preference;

• the recipient not wanting or refusing the gift;

• minor differences in colour, packaging, arrangement or presentation; or

• a reasonable product substitution made in accordance with Section 5.

Perishable or consumable products, including fruit, baked goods, cheese, chocolate, other food products and beverages, cannot be returned.

Basket Revolution may, in exceptional circumstances, authorize the return of an unused, unopened, standalone non-perishable product. Any such return requires our written authorization before it is sent back. Unless the return results from our error or applicable law requires otherwise, the purchaser is responsible for the return cost and original shipping or delivery charges are non-refundable.

3. Damaged, Defective, Missing or Incorrect Items

Please inspect the gift promptly after delivery. Claims concerning an item that is damaged, defective, missing or materially different from the order must be submitted by email within 48 hours of the recorded delivery.

The claim must include:

• the order number;

• a clear description of the problem;

• clear photographs of the affected item or items;

• photographs of the complete gift, the outer shipping carton and the shipping label, where applicable; and

• any other information reasonably required to investigate the claim.

The recipient and purchaser must retain the gift, the affected products and all original packaging until Basket Revolution confirms that they may be discarded. Couriers may require the packaging and damaged products when reviewing a transit claim.

We may be unable to approve a claim submitted outside the 48-hour period or without sufficient supporting information. Damage limited to an outer shipping carton, where the gift and its contents remain in good condition, does not by itself qualify for a refund or replacement.

If only part of a gift is affected, any remedy will normally be limited to the affected item or the reasonable value of that part rather than the full order.

4. Available Remedies

After reviewing an eligible claim, Basket Revolution will determine the appropriate remedy based on the nature and extent of the problem. The remedy may include, at our option and subject to applicable law:

• replacement of the affected item;

• replacement or re-delivery of the gift;

• store credit;

• a partial refund; or

• a full refund.

Replacement products are subject to availability. Replacement and re-delivery dates are estimates and may take longer during holidays and other peak periods.

Submitting a claim does not automatically entitle the purchaser to a full refund. Basket Revolution may decline claims involving personal preference, reasonable substitutions, normal product or packaging variations, problems occurring after completed delivery, or insufficient evidence.

5. Product Substitutions and Presentation

Products, packaging, containers, ribbon, décor and other components may be seasonal or subject to supplier availability. Basket Revolution may substitute an unavailable component with a reasonably comparable product of equal or greater retail value while maintaining, as closely as reasonably possible, the gift’s overall quality, theme and character.

Product photographs are representative. Natural variations, manufacturer packaging changes and minor differences in arrangement, colour or presentation are not considered defects and do not create an automatic right to a refund.

6. Delivery Problems and Undeliverable Orders

The purchaser is responsible for providing a complete and accurate delivery address, including the recipient’s name, business name, unit or suite number, buzzer or access information and a valid recipient telephone number.

Unless a signature service has been expressly arranged, a delivery may be completed by handing the order to the recipient or another person at the address, or by leaving it with a concierge, reception desk, mailroom or in a location considered reasonably safe by the courier or delivery driver. Delivery is considered completed when it is recorded as delivered at the address supplied with the order.

Refunds are not normally provided when delivery is delayed, unsuccessful, refused, returned or lost because of:

• an incorrect or incomplete address or contact number;

• missing unit, buzzer, business or access information;

• recipient absence, refusal or failure to respond;

• restricted access to a residence, business, hospital or other facility;

• failure to collect a shipment held by a courier;

• theft, loss or damage after documented delivery; or

• another act or omission of the purchaser, recipient or receiving location.

When practical, Basket Revolution may offer address correction, re-delivery or re-shipment. The purchaser may be responsible for the reasonable actual costs incurred, including courier charges, return-to-sender fees, replacement of perishable products and the cost of remaking the gift. These services and dates are not guaranteed.

Delivery dates and transit times are estimates unless Basket Revolution has expressly confirmed otherwise in writing. Delays caused by couriers, weather, traffic, transportation disruptions, labour disruptions, public emergencies, peak-season volume or other events outside our reasonable control do not automatically qualify for a refund.

7. Alcohol-Containing Orders

Alcohol orders are subject to all applicable legal and delivery requirements. The recipient must be at least 19 years of age, must present acceptable government-issued identification when requested and must be legally eligible to receive the order.

Alcohol and the related liquor purchasing and handling service are not returnable for change of mind. If delivery cannot be completed because the recipient is absent, refuses the order, cannot provide acceptable identification, does not meet the legal age requirement, appears intoxicated, or the purchaser supplied incorrect information, the purchaser is not entitled to a refund of costs already incurred. Additional actual costs may apply for an authorized re-delivery or replacement.

The $10 alcohol purchasing and handling service charge is non-refundable once the alcohol purchasing or handling service has begun, except where required by law or where Basket Revolution cancels the applicable service before it is performed.

8. Custom, Corporate, Volume and Multiple-Address Orders

Custom, corporate, volume and multiple-address orders may be governed by an approved quotation, invoice, product proof, delivery spreadsheet or other written order terms.

Unless otherwise stated in writing, a 50% deposit is required for custom corporate orders. The deposit becomes non-refundable once product procurement, personalization, production or delivery coordination has begun, except where required by law. The remaining balance must be paid according to the accepted quotation or invoice and before dispatch unless other written arrangements have been approved.

Cancellation, reduction or postponement of these orders may be subject to reasonable non-recoverable costs already incurred and any specific terms disclosed in the quotation.

9. Refund Processing

Approved monetary refunds are issued to the purchaser through the original payment method whenever reasonably possible. A recipient may report a problem, but any refund is made to the purchaser, not automatically to the recipient.

Once a refund has been issued, Basket Revolution will send confirmation. The payment processor, credit card company or financial institution controls when the credit appears in the purchaser’s account, and posting may take several business days.

Original shipping, delivery and service charges are non-refundable once incurred, except where the refund results from an error for which Basket Revolution is responsible or applicable law requires otherwise.

10. Contacting Us

Claims and cancellation requests should be sent by email so that the request and supporting information can be documented:

Email: sales@basketrevolution.com
Text or WhatsApp: +1 778-802-4078
Telephone calls: +1 604-514-8315

Office hours are Monday to Friday, 9:00 AM–5:00 PM Pacific Time, excluding statutory holidays. Sending a request outside office hours does not mean that the order has been cancelled or changed; Basket Revolution must confirm approval in writing.

11. Applicable Law and Policy Updates

Nothing in this Policy limits any right or remedy that cannot lawfully be excluded under the laws of British Columbia or the applicable federal laws of Canada.

We may update this Policy to reflect changes to our products, delivery practices, operations or legal obligations. The version in effect when the order is placed will apply to that order, except where applicable law requires otherwise