Gift Basket FAQ
Who is Basket Revolution?
Basket Revolution creates and delivers handmade gift baskets and boxes in the Vancouver region, across British Columbia and throughout Canada. We have been in business since 2002 — twenty-four years of making gifts by hand in British Columbia.
We started in Surrey, BC, creating gift and fruit baskets for local customers, and quickly expanded to serve all of Metro Vancouver and eventually the rest of Canada.
Where are you located?
Basket Revolution is an online gift basket studio based in Maple Ridge, British Columbia. We prepare every order by hand for delivery across the Vancouver area, the Fraser Valley and Canada., the Fraser Valley and Canada.
We do not have a public storefront and we do not offer walk-in shopping or pickup. Orders can be placed online at any time.
Why choose Basket Revolution?
Every basket is made to order. We do not pre-assemble and store gifts — we begin creating yours after we receive the order, so the contents arrive fresh. Each basket is finished with a handmade cloth bow.
A printed greeting card is included with every gift, and we can print your personal message on it.
We hand-deliver gift baskets in our local communities and ship by courier with tracking across British Columbia and Canada.
Is there a minimum order for gift baskets?
Yes. The minimum order is $65 before delivery and tax, across all delivery methods. Full pricing is on our delivery page.
How do you deliver gift baskets?
Hand delivery — In Maple Ridge, Pitt Meadows and several neighbouring communities, a member of the Basket Revolution team delivers the basket personally. Hand-delivered gift baskets arrive looking exactly as they were designed — no courier handling, no box.
Courier — For the rest of Metro Vancouver, British Columbia and the rest of Canada, gift baskets are shipped via Purolator, UPS, Canpar, FedEx or Canada Post, with tracking. Courier delivery runs Monday to Friday only.
If the recipient is not available, the courier will leave a notice and may leave the gift in a safe location where the area allows it. If not, further delivery attempts will be made before the parcel is returned to us, and additional return shipping fees may apply.
Delivery areas and rates are listed on our delivery page.
Can you deliver gift baskets across Canada?
Yes. Basket Revolution delivers gift baskets across Canada by courier, from British Columbia to the Atlantic provinces. Orders placed before 11:00 AM Pacific Time, Monday to Friday, are dispatched the same business day. Transit times vary by destination — most deliveries within British Columbia arrive in one to three business days, and the rest of Canada in five or more.
Gifts containing wine or beer are delivered within British Columbia only and cannot be shipped to other provinces. For recipients outside BC we can suggest an equivalent gift basket without alcohol.
Do you offer same-day gift basket delivery?
Same-day hand delivery is available in Maple Ridge and Pitt Meadows for orders placed before 11:00 AM Pacific Time, Monday to Friday, subject to availability.
For all other delivery areas, orders placed before 11:00 AM Pacific Time, Monday to Friday, are dispatched the same business day. Courier transit is typically one to two business days within Metro Vancouver, and longer for the rest of BC and Canada.
During December, preparation may take up to three additional business days depending on order volume.
Do you offer weekend or holiday delivery?
All regular Basket Revolution deliveries and courier shipments run Monday to Friday. We do not offer Saturday, Sunday or public holiday delivery as a standard service.
During major holidays such as Christmas and Mother's Day, Saturday hand delivery may be available in our local communities. If you need a weekend delivery during a holiday period, contact us before ordering and we will let you know what is possible.
For the fastest turnaround on a regular weekday order, order as early in the week as possible and choose Express Delivery at checkout.
How much does gift basket delivery cost?
Gift basket delivery pricing depends on the destination and the method. Hand delivery and several courier tiers are available, starting from our local communities in Maple Ridge and Pitt Meadows and reaching across Canada. All current rates and delivery areas are listed on our delivery page.
What wine is in your wine gift baskets?
Our wine gift baskets feature local BC VQA wine sourced from the Okanagan Valley — the sunniest wine region in British Columbia. VQA stands for Vintners Quality Alliance, an independent authority that establishes and monitors the province's appellation of origin system.
The variety of wine is chosen at our discretion for red or white, though if you have a preference, leave a note at checkout. Depending on the occasion and the budget, we also work with wines from France, Italy and Spain. Our beer gift baskets feature craft beers from British Columbia and around the world.
All wine gift baskets and beer gift baskets are delivered within British Columbia only, to a person aged nineteen or over.
Can I customize a gift basket or request substitutions?
When necessary, and based on availability, we may substitute items with similar or higher-value products to ensure your gift arrives complete.
If you would like to add, remove or change something in an existing basket, include your request in the order comments at checkout — the same field where you write your greeting card message. We will do our best to accommodate it.
For a fully custom gift, you can choose any basket in the catalogue and add extra items yourself, or tell us what you need and we build and invoice it for you. See our custom gift baskets page for details.
Do you have gluten-free or kosher gift baskets?
Yes. We carry a Gluten-Free gift baskets, fruit baskets, and you can find a growing selection of health-conscious options in our Healthy Choices collection.
We also offer kosher gift baskets for Rosh Hashanah, Hanukkah, Passover and year-round gifting.
If you have specific dietary requirements, contact us before ordering and we will tell you what we can do.
Do you offer corporate gift baskets?
Yes. Basket Revolution has been making corporate gift baskets in British Columbia for twenty-four years, for clients who come back each December and for companies sending a smaller number of gifts for a single occasion.
Any basket in the catalogue may be ordered individually. Custom corporate gifting — contents chosen for the occasion, a set budget per gift, delivery across as many addresses as you need — begins at five gifts. Recipients at several addresses are handled with one spreadsheet and one invoice.
For orders of twenty gifts or more we can print your company logo on the cards. Send artwork with the order and allow a few extra days.
Download our corporate order template to get started, or contact us directly.
Payment for corporate orders: e-transfer, EFT or cheque preferred. Credit cards accepted.
604 514 8315 · sales@basketrevolution.com
How long does gift basket shipping take?
Orders placed before 11:00 AM Pacific Time, Monday to Friday, are dispatched the same business day. Orders placed after that time are dispatched the next business day.
Most gift baskets arrive within one to two business days of dispatch in Metro Vancouver. For the rest of British Columbia, typical ground transit is three or more business days. For the rest of Canada, allow five or more business days.
During peak periods — Valentine's Day, Easter, Mother's Day, Father's Day and Christmas — please allow up to three extra business days for preparation.
For time-sensitive gifts we recommend choosing Express Delivery at checkout.
You can track the status of your order online at any time, or email us at sales@basketrevolution.com with delivery questions.
Contact and hours
Monday to Friday, 9:00 AM – 5:00 PM Pacific Time.
Phone: 604 514 8315
Email: sales@basketrevolution.com
Both email and voicemail are checked regularly for urgent requests outside business hours.