Who is Basket Revolution?
Basket Revolution creates and delivers handmade gift baskets and boxes in Vancouver, surrounding areas as well as the rest of Canada.
Basket Revolution was established in 2002 in Surrey, BC, the second biggest city in Vancouver, British Columbia region. We started creating gift and fruit baskets for local customers and quickly expanded to all the other cities located in the Vancouver area. Soon after, we started delivering our gift baskets and boxes throughout Canada.
Where are you located?
Our studio is situated in beautiful Maple Ridge, at 22416 Dewdney Trunk Road.
We do not offer pick up options at this point in time.
When Covid-19 situation is normalized, pick-up and or meetings are by appointment only and have to be set up in advance. For corporate orders, we generally visit our clients, from North Shore to Richmond, and from Vancouver to Abbotsford.
Why should I choose Basket Revolution?
At Basket Revolution, we pride ourselves on:
- making gift baskets from the heart, from our family to yours
- the natural items in our gifts are a norm, to surprise and inspire the recipients
- hand delivery when possible, to ensure the perfect, gorgeous look of every basket
- handmade cloth bows, in natural, earthy colours to match our sophisticated offer
- personal, artistic hand-written complimentary note for each gift basket
We believe in fresh products so only after we receive your order, we start to create your gift basket or flower bouquet. This is how we ensure that you receive the freshest product, in perfect condition.
Is there a minimum value for the order?
Yes, the minimum order is C$65.00, before shipping and taxes.
How do you deliver?
If you are located in Vancouver or the Lower Mainland you will see one of the Basket Revolution staff personally deliver each basket - the owners are even seen out making deliveries. By using our employees we ensure that your basket arrives in perfect condition because we are as invested in your purchase as you are.
For the rest of BC and Canada, and for really busy months of the year, we work with FedEx and Canada Post, who are our trusted courier partners for more than 5 years. For some of the more of the remote areas where FedEx is not covering, we work with Canada Post.
Where do I start?
You have several options on how to browse through our site.
On the left-hand side, you will notice a navigation bar - the top three collections are always upcoming holidays and noteworthy dates.
Below that, you will see the rest of our collections, that are not associated with holidays but more so with categories.
You can search for keywords in the search bar as well, which is located at the top right-hand corner of the website. Keywords can be anything from " Christmas gifts", "chocolate", "Mother's Day" or "babies" to "birthday gift basket", "Harley-Davidson Gift" etc.
If you cannot see what you are looking for, please see our Custom Basket further down on the page, and contact us at email@example.com to place your custom order.
What winery and wines do you use and why?
We use local wine and especially British Columbia VQA wines for your gift baskets, from Okanagan Valley, the sunniest place in British Columbia, Canada.
VQA stands for Vintners Quality Alliance. British Columbia VQA is an independent authority that establishes and monitors the province's “appellation of origin” system. All countries that produce wine have similar systems, which define their best grape-growing regions and set standards for their wines.
The type of wine is chosen at our discretion for the red or white varieties, however, if you have a preference please leave us a note in the checkout section. Depending on the occasion, personality, country of origin, and not at least, budget, we can use wines from everywhere in the world.
We worked with Californian wines, Italian, French, Spanish, Greek, Portuguese and New Zealand wines and the list continues.
Can I create custom gift baskets?
We love getting custom basket orders!
We have several options for custom baskets:
- You can give us a list of products you want to be included in the basket
- You can use our Custom Gifts section, where you create your own gifts (minimum order $69, before shipping cost)
- If you are in Vancouver or Lower Mainland and have items you want to be used in an existing basket, you can deliver those items to us so we can arrange them in the basket before delivery/shipping
- If you have a theme in mind, but no particular products you want to be used, awesome, we love flexing our creative muscle for you. Please email us at firstname.lastname@example.org and we will be more than happy to help you.
We will create a separate, custom listing just for you, to which we will direct you to via email to finish the checkout process.
Is there a minimum order for the Custom Gifts?
Yes, the minimum order is $69/gift and we have great choices to choose from and accommodate the most exigent customer.
Do you make any substitutions?
When necessary and based on availability, substitution may occur with similar or higher value items. If there is a particular product that is the anchor of your gift, and a "must" be present, please stress that out in the comments.
Do you have healthy gift baskets options?
Certainly! As a promoter of the West Coast healthy lifestyle, we have organic, gluten-free, sugar-free, vegan and fresh fruit options to cover a wide range of preferences and dietary restrictions. Please email us at email@example.com if you want a custom basket to be created for you and please include any dietary restrictions and preferences you have.
We will create a separate, custom listing just for you, to which we will direct you via email to finish the checkout process.
What corporate services do you offer?
Here are some of the options that we offer to our corporate clients:
- Corporate discounts starting for orders of $2500 or above
- When a logo is provided, we can customize your gift card or basket with your logo
- Add marketing or promotional items to be sent with your gifts * To be mailed to us in advance, please allow 3-7 business days extra on these baskets
- Customized ribbon for a professional look. Email us for more details *Please allow approximately 6 weeks to create a custom ribbon
- Canada wide mailing on your behalf
What about shipping?
Our office makes every attempt to accommodate your requests for specific delivery dates. Orders received after 11:00 a.m. PST will be shipped the next business day.
You may expect your gift order to be shipped within 24-48 hours of receipt of your order during non-peak seasons. During peak periods such as Valentine's Day, Easter, Mother's Day, Father's Day and Christmas, please allow 1-2 additional business days for processing and preparation of your gift order(s).
Our courier are FedEx and Canada Post and typically the ground delivery is a 1-5 business day for British Columbia and 4-10 for the rest of Canada. Courier delivery services are available Monday to Friday only.
For gift orders of a time-sensitive nature such as birthdays, anniversaries, weddings, funerals or special occasions we highly recommend upgrading to Next Day and Same Delivery Service, if that is an option.
If the recipient is not available to receive the delivery, our courier will leave a call tag advising that an attempt was made. The driver may also release the gift in a safe drop area if he deems the area safe such as a backyard or doorway if accessible.
If the area is not deemed safe, then the carrier will make two more delivery attempts. If unsuccessful at this point, the gift parcel will be returned to our facility and additional return shipping fees will apply.
We update you on the status of your shipped orders, so please check online your order, or email us at firstname.lastname@example.org with any question regarding deliveries.
Do you deliver Same Day or in Weekends/Public Holidays?
If you need same day, w/e or public holiday delivery, we can accommodate your request provided that you have chosen this type of service at checkout and that you placed the order by 11:00 a.m. PST. We had situations in the past when customers paid a standard delivery fee and asked for same day delivery - we are not able to accommodate such requests, and your order delivery will be delivered as per the delivery service paid.
*These Urgent/Weekend/Public Holiday deliveries are available only in Vancouver and the Lower Mainland. We cannot guarantee same day FedEx/ Canada Post delivery, in areas that we cannot personally cover.
What are the Delivery Prices?
As you may well know, Vancouver, has the highest prices at the pump in Canada! However, we subsidize the Vancouver delivery fees on your behalf so that you can SAVE on the fees, as follows:
STANDARD Delivery: 3 or more business days (Monday- Sunday), $10.00
Next Day Delivery: 1 business day (Monday to Sunday), $15.00
Same Day Delivery: SAME BUSINESS DAY delivery, only in the radius area to our office which covers Maple Ridge, Mission, Pitt Meadows, Port Coquitlam, North Surrey and North Langley: $15.00 (provided that order is placed before 11 a.m. PST)
We are happy to help our clients Monday to Friday from 9 a.m. – 5 p.m. PST and Saturday, between 10 a.m.- 4:00 p.m. However, do not hesitate to send an email or call after hours, both email and voicemail are checked regularly for urgent requests.
We hope to see you soon in the store,
The Basket Revolution Team