Testimonials

"We have been using Basket Revolution for our annual Christmas Campaign since 2012. Every year is a huge success. We look forward to working with Carmen and appreciate the hard work and flawless details that go into each and every basket"...

Cora-lee R., Corporate Client

"I am very pleased and pleasantly surprised to hear that my sister-in-law received her gift sooner than I expected. She texted me right away and told me she had tears of joy. Her family was impressed with the basket presentation as well.

Again, I am deeply thankful for your thoughtfulness, attention to detail and kindness of going out of your way to expedite delivery. The family is going through a difficult time right now and I am very blessed to have picked the right business to help me lift their spirits.

Michelle F., Seattle, USA

"Thank you for the beautiful Rosh Hashanah gift box.

I have never seen anything like it before. We have been enjoying the apples and honey this week."

David P., Vancouver, Canada

"I have chosen/ ordered/ had delivered 7 gift baskets over the last 13 months and I have to say: the recipients of the baskets LOVED the items as well as the overall presentation and delivery. I had orders sent to North Vancouver, Kamloops, Langley, Surrey, and even Brampton, Ontario: 2 of the 7 were crying so hard they couldn’t properly thank me and state what they loved about the gift. So thank you very much for keeping your baskets both beautiful and professional."

Christine A, Langley, Canada

Returns Policy

RETURNS

DAMAGED GIFT BASKETS

We strive for complete satisfaction but there are times when the gift baskets can be damaged during transportation. It happened rarely in our activity, but if it happens to you, please notify us by email within 2 days of receipt and be sure to keep the damaged gift and all damaged packaging as the courier will request this.

NON-PERISHABLE

We will review complaints about non-perishable gift baskets on a case-by-case basis. In the event a return is authorized, a credit of 50% of the price of the gift basket is issued. Shipping charges are non-refundable.

PERISHABLE

Gift baskets containing fruit, fresh baked goods and other perishable items are not returnable. Health and safety concerns make all sales final.

To complete your return, we require a receipt or proof of purchase.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE or MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@basketrevolution.com.

SALE/DISCOUNTED ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you need any additional information please send us an email at sales@basketrevolution.com.